Terms of Service

Effective Date: 28 April 2026

Notara Pty Ltd (ACN [insert upon incorporation])

Important: Please read these Terms carefully before using the Platform. By creating an account or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

1.Parties and Acceptance

These Terms of Service (“Terms”) constitute a legally binding agreement between Notara Pty Ltd and the organisation or individual (“you”, “Subscriber”, “User”) accessing or using the Platform.

You accept these Terms by:

clicking "I agree" or a similar acceptance mechanism at signup;
using or accessing the Platform after the date these Terms are posted; or
continuing to use the Platform after being notified of updated Terms.

If you are accepting on behalf of an organisation, you represent and warrant that you have authority to bind that organisation.

2.Services Description

Notara provides an AI-powered documentation assistance platform designed to help NDIS support workers and providers structure shift notes, incident reports, and progress notes (“Generated Content”).

Critical limitation

Notara is a documentation assistance tool only. It does not provide legal advice, compliance advice, NDIS practice advice, or any form of professional service. Generated Content is produced by an artificial intelligence system and must be reviewed, verified, and approved by a qualified professional before any use.

The Platform:

assists workers in formatting and structuring descriptions of events and sessions;
flags content that may warrant attention, for human review only;
does not determine compliance, assess risk, or guarantee the accuracy of any output;
does not replace the professional judgment of support workers, registered providers, or any other regulated professional.

3.Accounts and Registration

3.1 Account Creation

You must provide accurate, complete, and current information during registration. You are responsible for maintaining the confidentiality of your login credentials.

3.2 Eligibility

You must be at least 18 years of age and legally capable of entering into binding contracts to use the Platform. The Platform is intended for use by businesses and professional individuals, not consumers as defined under the Australian Consumer Law.

3.3 Organisational Accounts

If you create an organisation account, you are the account owner and are responsible for all users within that organisation who access the Platform under your account. You are responsible for ensuring all such users comply with these Terms.

3.4 Account Security

You must immediately notify us at saka.asif0@gmail.com of any unauthorised use of your account. Notara is not liable for any loss resulting from unauthorised access to your account where you have not notified us promptly.

4.Subscription, Fees, and Billing

4.1 Plans

The Platform is offered on the following subscription plans:

Plan	Price	Inclusions
Starter Plan	AUD $39/month	Up to 15 participant profiles, 1 user
Professional Plan	AUD $69/month	Up to 35 participant profiles, 1 user
Team Plan	AUD $129/month	Up to 75 participant profiles, up to 5 users
Enterprise	Custom pricing	Contact us
Participant add-on	AUD $2.99/month	Per additional participant slot

4.2 Free Trial

New accounts receive a 14-day free trial. No credit card is required to commence a trial. At the end of the trial period, continued access requires a paid subscription.

4.3 Billing

Subscriptions are billed monthly in advance via Stripe. By providing payment details, you authorise Notara to charge the applicable fees on a recurring basis. All prices are in Australian dollars and inclusive of GST where applicable.

4.4 Changes to Pricing

Notara may modify subscription pricing with 30 days written notice. Continued use after the notice period constitutes acceptance of the new pricing.

4.5 Refunds

Subscription fees are non-refundable except where required by the Australian Consumer Law. We will assess refund requests on a case-by-case basis where a material defect in the service is demonstrated.

4.6 Cancellation

You may cancel your subscription at any time through the billing portal. Access continues until the end of the current billing period. Cancellation does not entitle you to a refund of prepaid fees.

5.Acceptable Use

You agree to use the Platform only for lawful purposes and in accordance with these Terms and our Acceptable Use Policy (set out separately in this document suite). You must not:

use the Platform to produce documentation you know to be false or misleading;
input personal information about a participant without appropriate authorisation from that participant or their legal guardian;
use the Platform in any manner that violates the NDIS Act 2013, NDIS Practice Standards, or any applicable law;
attempt to reverse-engineer, decompile, or extract the underlying AI models or prompts;
resell, sublicense, or commercialise access to the Platform without written consent;
share login credentials across multiple users not covered by your plan;
upload or transmit malicious code, viruses, or harmful data.

6.Human Review Obligation

This is a condition of use, not merely a recommendation.

All Generated Content produced by the Platform must be reviewed, verified, and approved by a suitably qualified human professional before it is submitted, filed, published, or otherwise relied upon. By using the Platform, you represent that you will ensure human review of all outputs prior to any use.

Notara is not responsible for any consequence arising from the use of Generated Content that has not been reviewed and verified by a qualified professional. Your obligations under the NDIS Practice Standards, incident reporting rules, and any other regulatory framework remain your sole responsibility.

7.Intellectual Property

7.1 Notara IP

The Platform, including its software, design, prompts, models, and all related technology, is owned by or licensed to Notara and is protected by copyright, trade mark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Platform solely for your internal business purposes during the term of your subscription.

7.2 Your Content

You own the content you input into the Platform (“Input Content”) and the Generated Content produced from your inputs. You grant Notara a limited licence to process your Input Content for the sole purpose of delivering the service to you.

7.3 Aggregated Data

Notara may use de-identified, aggregated, non-personally-identifiable data derived from Platform usage to improve the service, conduct research, and develop new features. This use will not identify you or any participant.

7.4 Feedback

If you provide feedback or suggestions about the Platform, you grant Notara a perpetual, royalty-free licence to use that feedback without restriction or compensation to you.

8.AI-Generated Content — Limitations and Disclaimers

You acknowledge and agree that:

Generated Content is produced by an artificial intelligence system that may produce inaccurate, incomplete, or inappropriate outputs;
Generated Content does not constitute legal advice, compliance certification, professional advice, or any form of regulated advice;
Notara does not warrant that Generated Content is accurate, complete, suitable for any purpose, or compliant with any regulatory requirement;
AI systems, including those used by Notara, can produce errors, omissions, and outputs that appear plausible but are factually incorrect ("hallucinations");
the Platform is designed to support documentation workflows, not to replace professional judgment;
flags and alerts generated by the Platform are for human review only and do not constitute compliance determinations;
Notara does not warrant that the Platform will identify all reportable incidents or compliance issues.

9.Privacy and Data

Our collection, use, and handling of personal information is governed by our Privacy Policy, which forms part of these Terms. By using the Platform, you agree to our Privacy Policy.

You represent and warrant that:

you have obtained all necessary consents and authorisations to input personal information about participants and third parties into the Platform;
your use of the Platform in relation to any participant information complies with the Privacy Act 1988 (Cth) and all applicable health records legislation;
you will not input sensitive personal information beyond what is reasonably necessary to use the service.

10.Third-Party Services

The Platform uses third-party services including Anthropic (AI generation), Supabase (database and authentication), Stripe (payments), and Resend (email). Your use of the Platform involves data being processed by these third parties in accordance with their respective terms of service and privacy policies. Notara is not responsible for the acts or omissions of third-party service providers.

Generated Content is produced using Anthropic’s Claude API. Data transmitted to Anthropic is subject to Anthropic’s API data usage policies. Notara takes reasonable steps to ensure participant data transmitted to third parties is handled consistently with Australian Privacy Principles.

11.Limitation of Liability

11.1 Exclusion of Indirect Loss

To the maximum extent permitted by law, Notara excludes all liability for:

loss of profits, revenue, or business;
loss of data or information;
loss of goodwill or reputation;
indirect, consequential, special, incidental, or punitive loss or damage;
regulatory fines, penalties, or sanctions imposed on you by any authority;
arising out of or in connection with the Platform or these Terms, whether based in contract, tort (including negligence), statute, or otherwise.

11.2 Cap on Liability

To the maximum extent permitted by law, Notara’s total aggregate liability to you for any and all claims arising under or in connection with these Terms or the Platform is limited to the greater of: (a) the total fees paid by you to Notara in the 12 months immediately preceding the event giving rise to the claim; or (b) AUD $500.

11.3 Consumer Guarantees

Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law that cannot lawfully be excluded or limited. Where Notara’s liability for breach of a non-excludable guarantee can be limited, Notara’s liability is limited to resupply of the service or payment of the cost of resupply.

11.4 Basis of Bargain

You acknowledge that the limitations of liability in this clause reflect a reasonable allocation of risk and are an essential element of the basis of the bargain between the parties.

12.Indemnity

You agree to indemnify, defend, and hold harmless Notara, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

your use of the Platform in breach of these Terms;
your failure to review and verify Generated Content before use;
your violation of any applicable law, including privacy law or NDIS regulatory requirements;
your infringement of any third-party rights, including intellectual property rights;
any content you input into the Platform.

13.Termination

13.1 By You

You may terminate your account at any time by cancelling your subscription through the billing portal and deleting your account through the settings page. Account deletion is permanent and irreversible.

13.2 By Notara

Notara may suspend or terminate your access to the Platform immediately, without notice, if:

you breach any material term of these Terms;
you engage in any conduct that Notara reasonably considers harmful to the Platform, other users, or participants;
you fail to pay fees when due after a 7-day cure period;
Notara is required to do so by law.

13.3 Effect of Termination

On termination, your licence to use the Platform ceases and you must immediately stop using the Platform. Notara will retain your data for 30 days after termination, after which it may be permanently deleted. Clauses 7, 8, 11, 12, and 15 survive termination.

14.Changes to Terms

Notara may update these Terms at any time. We will provide at least 30 days’ notice of material changes by email or prominent in-platform notification. Your continued use of the Platform after the notice period constitutes acceptance of the updated Terms.

15.Governing Law and Disputes

These Terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and the Federal Court of Australia.

Before commencing legal proceedings, you agree to first notify Notara in writing and allow 30 days for the parties to attempt to resolve the dispute by negotiation.

16.General

Entire Agreement: These Terms, together with the Privacy Policy and Acceptable Use Policy, constitute the entire agreement between the parties regarding the Platform.
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.
Waiver: A failure to enforce any provision does not constitute a waiver of that provision.
Assignment: You may not assign your rights under these Terms without Notara's prior written consent. Notara may assign its rights without restriction.
Force Majeure: Notara is not liable for delays or failures caused by circumstances beyond its reasonable control.

17.Contact

Notara Pty Ltd

Email: saka.asif0@gmail.com
Website: app.notara.com.au/terms

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